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Privacy Policy

Pureflo understands that keeping personal information safe is vital and to ensure this is the case we comply with the 25th May GDPR (General Data Protection Regulations). This Privacy Policy explains what happens to any personal data you provide to us or that we collect from you when you visit our site. The Policy also outlines your rights under the new legislation.

What information do we collect

In running and maintaining our website we may collect and process the following data about you:

Contact details
Bank details (Companies only)
Web browser type and version, IP address and operating system
Pages visited
Purchase history
Any other personal information you chose to provide to us when you contact us

Information about your use of our site including details of your visits such as pages and the resources that you access.  Such information includes traffic date, location data and other communication data.  Information provided voluntarily by you, i.e., when you make a purchase or send in a free refill card after purchasing from Wickes.

This website is secure via Secure Socket Layer (SSL) technology and then encrypted only to be accessible by those authorised with special access rights and are required to keep the information confidential.

Use of cookies

Cookies provide information regarding the computer used by a visitor.  We may use cookies where appropriate to gather information about your computer to assist us in improving our website.

You can adjust the setting on our computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

How we use your personal data

To provide and manage your account.

To send reminders when filter changes are due.

To communicate and fulfil order requirements.

To review and improve our performance.

How long will we hold your personal data

We will retain your information for as long as your account is active and consent given. After consent is withdrawn or you stop being a customer we may keep the information for 7 years to comply with HMRC regulations.

Storing your personal data

In operating our database it may be necessary to transfer data that we hold to another location within the EU for back up. By providing your personal data to us you agree to this transfer and storing.  We take all reasonable steps to ensure that the data is held securely and cannot be viewed at the back up facility.

What are your rights

You have the right to rectify information if it is inaccurate or incomplete.

You have the right to be forgotten and have your personal information deleted from our records.

You have the right to restrict the processing of your personal data

You have the right to request the information we hold for you, please contact enquiries@pureflo.co.uk to request this

You have the right to data portability so you can ask us for a copy of that data in a Word or Excel format.

Disclosing your information

We will not disclose your personal information to any other party expect in the following instances:

In the event that we sell any or all of the business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at enquiries@pureflo.co.uk or by post to Pureflo Ltd, 89 High Street, Aberlour, Moray, AB38 9QB.